Refund Policy
Effective 2026-11-04
1. Scope
This policy covers Sleite subscription payments (the Pro Trial, Sleite Pro, and Sleite Premier). Mandatory consumer rights where you live take precedence over it.
2. If you have used credits
Even within 7 days of a payment, it is not refunded once you have used any credits from it. You can request a refund only if none of those credits have been used. Credits are digital content delivered as results (images, in Forma) the moment you request them, so you can try a service before paying through the examples on its product page and the Pro Trial (US$1, 72 hours, 100 credits). Failed or cancelled jobs never use credits. Service that differs from its description or contract, and duplicate charges, are reviewed regardless of usage. Where the law where you live gives you more favorable rights, those rights apply.
3. How to request a refund
Request a refund through the support link in your payment confirmation email or by contacting support@sleite.com. For service errors, duplicate charges, or account problems you can also contact support@sleite.com. Including your payment email, the transaction ID, and the reason helps us respond. Never send your full card number or security code.
4. Eligibility
Refunds are reviewed under this policy and the consumer rights where you live, and processed by our payment provider as merchant of record. Cancellations and refunds are available only if requested within 7 days of the payment (for a renewal, of that renewal payment); after 7 days payments are not refunded, and you can cancel to stop the next renewal. Service that differs from its description or contract (Article 17(3) of Korea's Act on Consumer Protection in Electronic Commerce) and duplicate charges are reviewed regardless of this period. Submitting a request does not mean it is approved; we will tell you the outcome.
5. Credits after a refund
When a refund is approved, the remaining credits from that payment are removed and the subscription it paid for ends. We do not take back credits granted by other payments, create a negative balance, or charge you extra.
6. Cancelling a subscription
Cancelling stops the next automatic renewal and is different from a refund of a past payment. You can cancel in Forma under Plan & Billing › Manage subscription, through the subscription management link in your payment confirmation email, or by contacting support@sleite.com. If you cancel without a refund, remaining credits stay usable until the end of the period you paid for and then expire.