Forma Refund Policy
Effective 2026-10-05 · 한국어
1. Scope
This policy covers Forma subscription payments made through Paddle. Paddle's Buyer Terms and Refund Policy for the transaction, and any mandatory consumer rights, take precedence. We do not reject refund requests solely because some credits have been used.
2. How to request a refund
Request a refund through the support link in your payment email or at paddle.net. For service errors, duplicate charges, or account problems you can also contact support@sleite.com. Including your payment email, the transaction ID, and the reason helps us respond. Never send your full card number or security code.
3. Eligibility
Deadlines and eligibility follow Paddle's policy at the time of the transaction, the consumer rights where you live, and the circumstances of your request. Under Paddle's current policy, consumers in South Korea may cancel and receive a full refund if they request it within 7 days of the transaction, and consumers in the EU, EEA, Switzerland, and UK have a 14-day right of withdrawal for the first subscription payment. Faulty products, statutory rights, and discretionary refunds are reviewed under that policy. Submitting a request does not mean it is approved; we will tell you the outcome.
4. Credits after a refund
When a refund is approved, access and remaining credits linked to that payment may be removed. We do not take back credits granted by other payments, create a negative balance, or charge you extra. Partial refunds and payments whose credits have already been used are reviewed individually.
5. Cancelling a subscription
Cancelling stops the next automatic renewal and is different from a refund of a past payment. You can cancel through the subscription management link in your payment confirmation email or at paddle.net. If you cancel without a refund, remaining credits stay usable until the end of the period you paid for and then expire.
Paddle Refund Policy · Paddle Buyer Terms · Payment support and refund requests